Tickets that triage, prioritise and escalate themselves.
AiTiqs combines help desk and incident management in one platform, with an AI that does the routing work and a policy engine that keeps it accountable.
AI triage
Every ticket is classified, prioritised, routed and summarised the moment it arrives, with the reasoning shown.
Predictive escalation
AiTiqs forecasts SLA breaches and escalates before they happen, not after.
You set the autonomy
Start in suggest mode. Let the AI act on its own field by field as its accuracy earns it.
Guardrails built in
Confidence thresholds, VIP priority floors and human sign-off on P1s. Every AI decision is audited.
Analytics that matter
MTTA, MTTR, SLA compliance, backlog trends, and how often your team overrides the AI.
Private by design
Tenant isolation enforced in the database, with secrets and personal data redacted before any AI call.